Return & Refund Policy

We are making our RETURNS process easier – Simply click on our RETURNS portal here and follow the instructions. If you need to return, please contact us via phone on  +44 7862080390 Our return address: Damaged Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged, or wrongly despatched item. You can return an item to us, via the method of your choice, or you may choose to use our return process mentioned above. Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If an undamaged item is returned to us outside of the 7 days time frame, a credit note (valid for 1 year) will be issued, at the discretion of Cox & Cox. We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached our Warehouse. We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email. If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 7 working days of receiving your parcel. Please call our Customer Service team on  +44 7862080390 You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.